Upon receipt of the goods, customers are strongly advised to carefully check the state of the packaging. Should the packaging appear to be damaged, the goods must only be accepted “with reserve” and the packaging conserved so that a claim may be made to the carrier. It is necessary to inspect the goods carefully (with regards to colour, meters and defects) as soon as they are delivered since any claims must be made within 8 days of delivery, complemented by photographic material. This rule also applies whenever the goods are delivered to a different address from that of the customer or directly to the upholsterer: the customer must inspect the product, or have it inspected on his behalf, before it is made up. No claims will be accepted for any article that has already been cut, sewn or made up, or is returned without control stamps.

If the return is authorized by Dedar, the goods should be shipped at expense of the customer, perfectly packaged, intact and complete with relative control stamps, and sent back within ten working days from the approval given by Dedar in writing. Any return of goods shipped at Dedar’s expense will be rejected.

Requests to return goods for reasons other than those coming under Dedar’s own responsibility will only be accepted under exceptional circumstances, and in no event if such a request is made beyond ten days from the date of shipment.

For tax reasons, Dedar does not accept returns of goods supplied free of charge.

For further information contact Customer Service.